🚚 Shipping Policy
📝 Introduction
At Mobubu, we are committed to delivering your Labubu outfits, accessories, and workshop kits promptly and securely across Australia. This Shipping Policy outlines our shipping procedures, costs, and timelines.
📍 Shipping Destinations
We currently ship exclusively within Australia, covering all states and territories. Unfortunately, we do not offer international shipping at this time.
⏱️ Order Processing Time
- Standard Orders: Processed within 1–3 business days.
- Custom Orders & Pre-orders: Processing times may vary; specific timeframes are provided on the respective product pages.
Note: Orders are not processed or shipped on weekends or public holidays.
📦 Shipping Methods & Costs
- Standard Shipping: Flat rate of AUD $9.95
- Free Shipping: Available for orders over AUD $75
We utilize reputable carriers such as Australia Post and Sendle to ensure reliable delivery.
🚚 Estimated Delivery Times
- Metro Areas: 2–5 business days
- Regional Areas: 3–7 business days
- Remote Areas: 5–10 business days
Please note that delivery times are estimates and may vary due to factors beyond our control.
🔍 Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
⚠️ Delivery Issues
If you encounter any issues with your delivery, such as delays or missing parcels, please:
- Check the tracking information provided.
- Contact the carrier with your tracking number.
- If unresolved, reach out to us at support@mobubu.com.au.
🔄 Returns Due to Incorrect Address
If an order is returned to us due to an incorrect or incomplete address provided by the customer:
- We will contact you to arrange re-shipment (additional shipping charges apply).
- Refunds will not be provided for shipping costs due to incorrect addresses.
📧 Contact Us
For any questions regarding this Shipping Policy, please contact:
Mobubu
Suite 18, 650 George Street, Sydney NSW 2000, AU
support@mobubu.com.au
