❓ Frequently Asked Questions

🛍️ Orders & Shipping

Where do you ship from?

We ship all orders from our Sydney studio to ensure fast and reliable delivery for our Australian and international customers.

How long does shipping take?

Australia: 2–5 business days
New Zealand: 5–10 business days
International: 7–15 business days
Note: Pre-order items or custom outfit orders may take additional processing time.

How can I track my order?

Once your order is dispatched, you will receive a tracking link via email to monitor its journey in real time.

🧵 Products & Customisation

Are your Labubu outfits officially licensed?

Mobubu outfits are uniquely designed and handmade by our creative team, inspired by the POP Couture aesthetic. They are not official POP MART products but are created for fans to express their Labubu’s personal style.

Can I request a custom design?

Absolutely! Contact us at support@mobubu.com.au with your ideas, and we will discuss feasibility and pricing for your custom Labubu outfit.

🎨 Workshops

How do I join a workshop?

Visit our Workshops page to view upcoming sessions and secure your spot.

Do I need prior crafting experience?

Not at all. Our workshops are designed for all skill levels, whether you’re a DIY beginner or seasoned creator.

🔁 Trade-In Program

How does the trade-in program work?

Our trade-in program allows you to exchange pre-loved Labubu figures for store credits or new items. Visit the Trade-In Program page to learn how to submit your figures for evaluation.

💰 Returns & Refunds

What is your return policy?

Please refer to our Returns & Refund Policy for full details. Custom orders and workshop bookings are non-refundable unless due to quality issues or cancellation by Mobubu.

📧 Contact

I still have questions. How can I contact you?

Email us at support@mobubu.com.au or visit our Contact Us page – we’re always here to help.